Terms & Conditions
Welcome to Opanima Gems & Jewellery (Pvt) Ltd. These Terms and Conditions govern your use of our website https://opanima.com and the purchase of products from our platform. By accessing or making a purchase on our website, you agree to comply with these terms. Please read them carefully before proceeding.
1. Use of the Website
By using our website, you agree to:
a. Be at least 18 years old or have legal parental/guardian consent.
b. Maintain the confidentiality of your account details, including your username and password.
c. Provide accurate, up-to-date information during registration and checkout.
d. Use the website only for lawful purposes and not engage in fraudulent activities.
2. Product Information & Pricing
a. We strive to ensure accurate product descriptions, images, and pricing, but we do not guarantee the completeness or accuracy of this information.
b. Prices are subject to change without prior notice. Discounts and promotions are time-limited and may include additional conditions.
c. Gemstone certifications, quality grades, and weights are provided as per industry standards but may vary slightly due to natural characteristics.
3. Orders & Payments
a. When placing an order, you are making an offer to purchase our products. We reserve the right to accept or decline any order.
b. Orders may be canceled due to product unavailability, pricing errors, or suspected fraudulent activity.
c. You must provide valid payment details and authorize us to charge the total order amount, including applicable taxes and shipping fees.
d. We use trusted third-party payment processors to handle transactions securely. Opanima Gems & Jewellery does not store your complete payment details.
4. Shipping & Delivery
a. We make every effort to process and ship orders promptly. Estimated delivery times are provided for reference and may vary.
b. Shipping charges and applicable duties/taxes depend on the delivery destination and are displayed at checkout.
c. We are not responsible for delays due to customs clearance, courier issues, or unforeseen circumstances beyond our control.
5. Returns & Refunds
a. We accept returns and exchanges under specific conditions outlined in our Return & Refund Policy (available on our website).
b. Items must be unused, undamaged, and returned with original packaging and certification (if applicable).
c. Refunds, if applicable, will be processed through the original payment method, subject to approval.
6. Intellectual Property
a. All website content, including text, images, logos, product descriptions, and designs, belongs to Opanima Gems & Jewellery or its licensors and is protected by intellectual property laws.
b. You may not copy, reproduce, modify, distribute, or use any content without our prior written consent.
7. Limitation of Liability
a. Opanima Gems & Jewellery, its employees, directors, or affiliates are not liable for any direct, indirect, incidental, or consequential damages resulting from:
- The use or inability to use our website.
- Errors in product descriptions or pricing.
- Delays in shipping due to third-party courier services.
- Unauthorized access to user data despite security measures.
b. We do not guarantee that our website will always be available or free from errors, viruses, or disruptions.
8. Amendments & Termination
a. We reserve the right to update, modify, or terminate these Terms & Conditions at any time without prior notice.
b. Your continued use of the website signifies your acceptance of any changes.
9. Contact Us
If you have any questions or requests regarding your personal data, please contact us:
Opanima Gems & Jewellery (Pvt) Ltd
Email: info@opanima.com
Phone: +94 812068181
Website: https://opanima.com